Ground Handling & Passenger Supervision

From the minute your passengers check in for your flight to the moment they set foot on board your aircraft they will be looked after by our friendly staff, who will deal with all aspects of check-in, boarding and arrival procedures. Staff undergoes thorough professional service and system training in order to ensure a smooth passenger handling.

UNI GROUP’s multilingual and highly trained supervisors are committed to providing high quality customer services meeting the needs of both passengers and crews. They provide safe and reliable operations.

Services Offered:

• Check-In Supervision  & Ramp Supervision
• Lost & Found assistance
• Gate Services assistance
• Arrival and Transfer Services
• Security Services, on request
• Multilingual staff
• Flight operations
• Liaise with airport authorities and vendors
• Load control
• Special passenger assistance, on request
• Supervision and administration
• Crew assistance and administration (HOTAC-VISA)

Accurate internet reporting, including quality control, ensures efficiency, transparency and 24/7/365 information and reports gm@uniasia.com.vn